Returns & Refund Policy

Last updated: October 2026

At Powered by Nostalgia, we want you to love what you ordered. Each item is produced on demand, and we take care to ensure that your order arrives as expected.

Made-to-Order Products

Our products are made to order rather than held in traditional inventory.

For this reason, we generally do not offer voluntary returns or exchanges for changes of mind, incorrect sizes selected by customers, or personal preferences, except where required by applicable consumer protection laws.

Please review our size guides and product descriptions carefully before placing an order.

Damaged, Defective or Incorrect Orders

If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us through our Contact Us page.

Where possible, we recommend contacting us within 7 days of delivery to help us investigate the issue promptly.

Please include your order number, a description of the problem, and photographs if available.

Where a problem is confirmed, we will arrange an appropriate remedy, such as a replacement or refund, at no additional cost to you, in accordance with applicable law.

Your statutory rights are not limited by our recommended reporting timeframe.

Wrong Size or Change of Mind

Because our items are produced on demand, we generally cannot offer complimentary size exchanges or voluntary change-of-mind returns.

However, if we sent you a size different from the one you ordered, we will work to correct the mistake.

This section does not affect any cancellation or return rights provided by law.

International Consumer Rights

Customers in certain countries, including the United Kingdom and European Union, may have additional statutory cancellation and return rights.

Where applicable, eligible customers may notify us of their decision to cancel within 14 days of receiving their order, without giving a reason.

After notifying us, eligible customers must return their items within the legally required timeframe, generally another 14 days.

For qualifying returns, we will refund the purchase price and any applicable standard delivery charges in accordance with local law.

Customers may be responsible for return shipping on change-of-mind returns where permitted by law. Items may be inspected, and legally permitted deductions may apply for handling beyond what is necessary to examine the product.

Nothing in this policy limits or excludes mandatory consumer rights.

How to Request a Return

Please contact us through our Contact Us page before shipping anything back.

Include your order number and the reason for your request.

We will review your request and provide return instructions and an appropriate return address where necessary.

Please do not send returns to the original shipping address without receiving instructions.

Refunds

Approved refunds will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider. We will issue refunds within any deadlines required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once production has begun, we may be unable to cancel an order voluntarily. This does not affect any applicable statutory cancellation rights.

Lost Packages

If your package is lost or significantly delayed, please contact us with your order number and tracking information, if available.

We will investigate with our shipping and fulfillment partners and arrange an appropriate resolution in accordance with applicable law.

Contact Us

For return, refund, or order-related questions, please visit our Contact Us page.

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